Overview
This Privacy Policy explains how kbd111 (operating at kbd111.ws) collects, uses, stores and protects personal information when you visit our website, create an account or use any of our services. We are committed to handling your data responsibly and in line with applicable data protection principles.
By registering an account or continuing to use kbd111.ws, you agree to the practices described here. Please read this page carefully. If you have questions at any point, contact us at [email protected].
Data We Collect
We collect only the information we genuinely need to provide and improve our services. This falls into three main categories.
Information you give us directly
- Full name, date of birth and gender (required during registration)
- Email address and mobile phone number
- Bangladesh residential address
- Payment details: bKash/Nagad/Rocket/Upay account numbers or bank details used for deposits and withdrawals
- KYC documents: National ID Card (NID), passport or driving licence, uploaded before your first withdrawal
- Any messages or attachments you send to our support team
Information collected automatically
- IP address and approximate location
- Device type, operating system and browser version
- Pages visited, session duration and click patterns on kbd111.ws
- Referral source (e.g., which link brought you to the site)
Information from third parties
- Identity verification results from our KYC provider
- Payment confirmation data from bKash, Nagad, Rocket, Upay and bank transfer partners
- Fraud-screening signals from our risk management tools
How We Use Your Data
We use personal data for specific, legitimate purposes. The table below sets out the main uses.
| Purpose | Examples |
|---|---|
| Account management | Creating your player account, processing login, managing password resets |
| Payments | Processing ৳500+ deposits and ৳1,500+ withdrawals via bKash, Nagad, Rocket, Upay or bank transfer; confirming transactions within the stated time frames |
| Identity verification (KYC) | Confirming your identity before your first withdrawal using NID, passport or driving licence; review completed within 12 hours |
| Compliance & fraud prevention | Detecting suspicious activity, preventing underage gambling, meeting regulatory obligations |
| Customer support | Responding to queries via 24/7 live chat or email at [email protected] |
| Promotions & bonuses | Applying your welcome bonus, reload offers and VIP cashback; sending opt-in marketing communications |
| Product improvement | Analysing usage patterns to improve the kbd111 App and website performance |
We do not sell your personal data to third-party marketers.
Legal Basis for Processing
We rely on the following grounds to process your data lawfully:
- Contract performance: processing your deposits, withdrawals and account services is necessary to deliver the service you signed up for.
- Legal obligation: KYC verification and anti-money-laundering checks are required by applicable laws.
- Legitimate interests: fraud prevention, platform security and aggregate analytics, where these do not override your rights.
- Consent: sending promotional emails or push notifications — you can withdraw consent at any time by contacting us or updating your account preferences.
Data Retention
We keep your personal data for as long as your account is active and for a period afterwards to meet legal obligations. Specifically:
- Account and transaction records: retained for at least five years after account closure to satisfy anti-money-laundering requirements
- KYC documents: retained for the duration of your account plus five years
- Support correspondence: retained for two years from the date of each interaction
- Cookie and analytics data: aggregated data kept for up to 13 months; individual session logs deleted after 90 days
When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you.
Your Rights
You have the following rights over your personal data held by kbd111. To exercise any of them, email [email protected] with your registered account email and a brief description of your request.
- Access: request a copy of the personal data we hold about you.
- Correction: ask us to fix inaccurate or incomplete data.
- Deletion: request erasure of your data where we no longer have a legal reason to retain it.
- Restriction: ask us to limit processing while a dispute is resolved.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests, including direct marketing.
- Withdraw consent: cancel consent for marketing communications at any time with no effect on your account.
We will respond to requests within 30 days. In complex cases we may extend this by a further 60 days, and we will notify you if that happens.
Security Measures
We take reasonable technical and organisational steps to protect your data from unauthorised access, loss or disclosure:
- All data transmitted between your browser and kbd111.ws is encrypted using TLS (SSL).
- Payment details are handled by certified payment processors and are not stored on our servers in plain text.
- Access to personal data within our organisation is restricted to staff who need it to do their jobs, and is logged.
- We conduct regular security reviews of our platform and third-party integrations.
No system is completely immune to risk. If you believe your account has been compromised, contact us immediately via live chat or at [email protected].
Players Under 18
kbd111 is strictly for players aged 18 and over. We do not knowingly collect or process personal data belonging to anyone under 18. If we discover that a player is under the legal age, we will close the account, void any balances and delete the associated data promptly.
If you are a parent or guardian and believe a minor has registered on our platform, contact us at [email protected] and we will act immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal obligations. When we make significant changes, we will notify you by email (to the address on your account) or via a prominent notice on kbd111.ws at least 7 days before the change takes effect.
Continuing to use kbd111.ws after the effective date of a revised policy means you accept the updated terms. The "Last updated" date at the top of this page always shows when the most recent version was published.
Contact Us
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a concern, reach us through any of these channels:
- Email: [email protected]
- Live Chat: available 24/7 on kbd111.ws — look for the chat icon once you log in
- Postal: write to kbd111 Data Privacy, c/o kbd111.ws support team (include your registered email address)
We aim to acknowledge all privacy-related enquiries within 2 business days and resolve them within 30 days.
Have more questions about how kbd111 works? Visit the Help Center for answers on deposits, withdrawals and account setup, or create a free account to get started.